Refund and Returns Policy

Website Name: Resteer John L. Lumbab
Website URL: https://resteerjohn.com
Contact Email: support@resteerjohn.com
Effective Date: June 8, 2025

Introduction: Why This Policy Exists

At Resteer John L. Lumbab, we specialize in delivering digital products—eBooks, courses, templates, audio/video resources, PLR/MRR materials, and other downloadable files—that you can access instantly. Because these products are non-physical and instantly usable, the usual idea of returning an item doesn’t apply.

Once you’ve downloaded a digital file, you have full access to the content—making it impossible to “return” like you would with physical goods. That’s why we’ve created this clear, strict policy to set expectations and ensure both fairness and transparency.

Section 1: Digital Products Are Non-Refundable

❌ No Monetary Refunds – No Exceptions

When you purchase a digital item from this website, the transaction is final. There are no monetary refunds issued for any reason.

This includes (but is not limited to):

Accidental purchases
Change of mind
Product dissatisfaction
Compatibility issues with your devices
Belief that the product isn’t “worth” the price
Claims that the content wasn’t as expected (unless it clearly misrepresents the description)

❗ Why No Refunds?

Because:

Digital products are instantly delivered and easily duplicated.
There’s no way to “return” the file once accessed.
Issuing refunds for non-returnable, intangible goods opens the door for fraud and abuse, especially with downloadable content.
This policy is standard practice in the digital product industry.

You agree to this strict no-refund policy when you make a purchase through resteerjohn.com.

Section 2: Exchanges – When and How We Allow Them

Although we don’t offer monetary refunds, we do allow customers to request a one-time product exchange, if certain strict conditions are met.

✅ Conditions That Qualify for an Exchange:

You may request an exchange only if one of the following is true:

1. Technical Defect

The file is corrupted, incomplete, or non-functional upon download.
The product contains missing parts (e.g., missing videos, broken download links, etc.).

2. Access Failure

Despite following instructions, and after support has guided you through troubleshooting, the product still doesn’t work on your system due to an issue on our side.

3. False Product Representation

The product listing made inaccurate claims or misrepresented what you would receive, and you can provide concrete evidence of the discrepancy.

4. Duplicate Purchase

You accidentally bought the same product twice under the same or different email. You may exchange the duplicate for another item of equal or lesser value (no cash difference will be refunded).

❌ Situations That Don’t Qualify for Exchange:

We do not accept exchange requests under the following scenarios:

“I didn’t like the design/content.”
“It wasn’t what I expected.”
“I thought it was a video but it’s a PDF.”
“I thought it was editable but it’s not.”
“I can’t use it on my phone/tablet.”
“I no longer need it.”
“I made the purchase by mistake.”
“I found a free version elsewhere.”

Once downloaded, the content is considered consumed and fulfilled.

Section 3: How to Request a Product Exchange

If you believe your situation qualifies under the eligible exchange conditions, here’s what to do:

🔄 Step-by-Step Process:

Email Us Within 7 Days
Send an email to support@resteerjohn.com within 7 calendar days of purchase. Use this subject line format:

Exchange Request – Order #[YourOrderNumber]

Include the Following Details
To process your case efficiently, provide:
- Your full name
- The email you used to purchase
- The order number or invoice ID
- A detailed explanation of the issue
- Any evidence (screenshots, screen recordings, broken link, file error, etc.)
Wait for Manual Review
Our team will review your request within 3–5 business days. If approved, we’ll offer a product of equal value to replace the one you purchased. This replacement product will be emailed to you or delivered via download link.
One-Time Only
Only one exchange per product is allowed. We do not offer further swaps or alternatives after the first exchange.

Section 4: Licensing and Usage

Every digital product from resteerjohn.com comes with a specific usage license—this could be:

Personal Use Only
Resell Rights
Private Label Rights (PLR)
Master Resell Rights (MRR)

It is your responsibility to read and follow the licensing terms of the product you buy. Misuse of a license (e.g., reselling a Personal Use product) is a violation of your purchase agreement and may result in loss of access.

Section 5: Prevention of Fraud & Abuse

We monitor all download activities. Any attempt to:

Request multiple exchanges
File false claims
Abuse download limits
Resell without a proper license

…will lead to account blacklisting and revocation of product access, with no further support provided.

This ensures fairness for other customers and protects our digital ecosystem from exploitation.

Section 6: Policy Changes

This Refund and Returns Policy may be updated without prior notice. The latest version will always be available at:

🔗 https://resteerjohn.com/refund-policy

By continuing to use the site and making purchases, you agree to the current version of this policy.

Need Help or Have Questions?

We want you to have a smooth and satisfying experience. If something doesn’t seem right, we’re happy to look into it.

📩 Email us anytime: support@resteerjohn.com
⏰ We typically respond within 24–72 hours, Monday to Friday.

⚠️ Final Note:

By purchasing from Resteer John L. Lumbab via https://resteerjohn.com, you automatically agree to this Refund and Returns Policy.
Please read carefully before placing an order.